Privacy Policy
Privacy Policy
Effective Date: March 15, 2026
She Stays Still respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit shestaysstill.com, browse our products, place an order, create an account, contact our customer service team, or interact with our website and services.
In this Privacy Policy, "She Stays Still," "we," "us," and "our" refer to the business operating shestaysstill.com. By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect personal information that is necessary to operate our website, process orders, provide customer service, improve our services, and protect our business.
The information we may collect includes your name, email address, phone number, billing address, shipping address, order details, payment-related information, account information, IP address, device information, browsing activity, and any information you choose to provide when contacting us.
When you place an order through shestaysstill.com, we collect the information needed to confirm your purchase, process payment, prepare your order, arrange delivery, send order updates, and provide after-sales support.
When you create an account, we may collect your name, email address, password, country or region, saved preferences, order history, and account activity.
When you contact our customer service team, we may collect information related to your inquiry, such as your order number, product details, delivery issue, payment question, return or exchange request, photographs, messages, or other details needed to assist you.
If you purchase an item as a gift or request delivery to another person, we may collect the recipient's name, delivery address, and contact details only for the purpose of completing the order and arranging delivery.
2. How We Use Your Information
We use your personal information to provide, manage, and improve our products and services.
We may use your information to process and fulfill orders, verify payments, arrange shipping, send order confirmations and delivery updates, respond to customer inquiries, handle returns and exchanges, provide warranty or after-sales support, manage your account, improve our website, personalize your shopping experience, prevent fraud or unauthorized activity, maintain business records, and comply with legal or regulatory requirements.
We may also use your information to send marketing communications if you have subscribed to receive them or where permitted by applicable law. These may include updates about new arrivals, product launches, special offers, promotions, styling inspiration, and other brand-related content.
You may unsubscribe from marketing communications at any time. Even if you opt out of marketing messages, we may still send service-related communications about your orders, payments, shipping, returns, exchanges, account activity, or customer service requests.
3. Cookies and Similar Technologies
shestaysstill.com uses cookies and similar technologies to support website functionality, remember your preferences, keep items in your shopping cart, improve site performance, understand how visitors use our website, and provide a smoother shopping experience.
Cookies are small files stored on your device when you visit a website. They help us recognize your browser or device and allow certain features to work properly.
You can manage or disable cookies through your browser settings. Please note that some parts of our website may not function properly if certain cookies are disabled.
4. Payment Processing
Payments made through shestaysstill.com may be processed by third-party payment service providers. When you complete a purchase, your payment information is handled through secure payment systems operated by the relevant payment provider.
We do not use your payment information for purposes unrelated to your purchase. We may receive limited payment-related details, such as payment confirmation, transaction status, refund status, or dispute information, where necessary to process your order, provide customer support, or protect our business.
5. Sharing Your Information
We may share your personal information with trusted third parties only where necessary to operate our business, provide services to you, complete transactions, or comply with legal obligations.
These third parties may include payment processors, shipping carriers, logistics providers, website hosting providers, technology and security service providers, customer service tools, email or marketing service providers, analytics providers, fraud prevention partners, professional advisers, and government authorities where required by law.
We expect service providers to handle personal information only as necessary to perform their services or comply with applicable legal requirements.
6. Customer Reviews and Submitted Content
If you submit a product review, comment, testimonial, photograph, rating, or other feedback, we may use it to improve our products, services, and customer experience.
Where permitted by law, we may display customer reviews or submitted content on shestaysstill.com, product pages, social media, marketing materials, or other brand channels. Published content may include your name, username, rating, review text, or submitted image, depending on the information you provide.
7. Data Security
We take reasonable technical, administrative, and organizational measures to protect the personal information we collect against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These measures may include secure website connections, access controls, internal data handling procedures, payment security practices, and service provider safeguards.
However, no method of online transmission or electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
This may include retaining information for order fulfillment, customer service, returns, exchanges, warranty support, accounting, tax, legal compliance, fraud prevention, dispute resolution, chargeback handling, and business recordkeeping.
9. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to request access to your information, correct inaccurate information, request deletion of certain information, restrict or object to certain processing, withdraw consent where processing is based on consent, or opt out of marketing communications.
To submit a privacy-related request, please contact us through the contact information provided on shestaysstill.com. We may need to verify your identity before processing your request.
Please note that we may need to retain certain information where required for legal, security, accounting, transaction, fraud prevention, dispute resolution, or other legitimate business purposes.
10. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including payment providers, shipping carriers, social media platforms, or other external services.
These third-party websites operate independently from us and have their own privacy policies, terms, and security practices. We are not responsible for the privacy practices, content, products, services, or security of third-party websites.
11. Children's Privacy
Our website is intended for users who are at least 18 years old. We do not knowingly collect personal information from children.
If you are under 18, you should use shestaysstill.com only with the consent and supervision of a parent or legal guardian.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business operations, legal requirements, payment methods, shipping practices, customer service procedures, or privacy practices.
When we update this Privacy Policy, we will post the revised version on this page and update the effective date where appropriate. Your continued use of shestaysstill.com after an updated Privacy Policy becomes effective means that you acknowledge the revised policy.
13. Contact Us
If you have any questions, requests, concerns, or complaints about this Privacy Policy or the way your personal information is handled, please contact our customer service team through the contact information provided on shestaysstill.com.
She Stays Still is committed to handling personal information responsibly and using it only for appropriate business, service, security, and legal purposes.